User Terms and Conditions

These Terms and Conditions set out the rules that apply to your use of Potter Slots. They explain the relationship between you and us, and cover account responsibilities, deposits and withdrawals, promotions, dispute handling and how we update these terms. By using the site or any associated services you accept these terms and any specific rules posted in relevant sections of the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts that exhibit fraudulent behaviour, abuse, or multiple account activity in breach of these terms.

Account verification

We may require identity verification and supporting documents before processing withdrawals or when necessary for security and compliance. During verification we may limit access to certain features. Refusal to provide requested documents may result in account suspension or closure.

Responsible play

We expect users to play responsibly. You may set self-imposed limits or request temporary suspension of your account. If we identify potentially harmful play patterns we may contact you, impose limits, or suspend access to protect your wellbeing.

Eligibility requirements

You must be legally permitted to gamble in the jurisdiction where you reside and must meet the minimum age required by that jurisdiction. You must register only for your personal use and not on behalf of any third party. Any account opened in breach of these eligibility rules may be closed and funds may be withheld pending review.

Acceptable platform use

Use the platform lawfully and do not attempt to manipulate games, bonus systems, or payment processes. Prohibited actions include collusion, bonus abuse, chargeback fraud, automated play where expressly disallowed, and any action intended to disrupt service. We reserve the right to investigate suspicious activity and take corrective measures.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that accompany each offer. Offers may require opt-in, a qualifying deposit, wagering requirements, contribution rules, maximum bet limits, or game exclusions. We may cancel, amend or withdraw promotions at any time where permitted by applicable rules. Abuse of promotions will result in voided bonuses and possible account closure.

Deposits and withdrawals

Available payment methods are shown in the cashier. Deposits will be processed according to the method selected. Withdrawals may be subject to verification checks and applicable limits; processing times and fees depend on the chosen method. We may place holds on withdrawals while documents or additional checks are completed. We will publish any applicable limits and fees in the cashier or account area.

Dispute resolution

If you have a complaint, contact our support team so we can try to resolve the issue. We will investigate disputes in good faith and may request information to support our review. If a resolution cannot be reached directly, you may refer the matter to an independent complaints body where available and applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email where possible. Continued use of our services after changes are posted constitutes acceptance of the updated terms, so please review the terms periodically.