Contact our team
We’re here to help with any questions, account-related issues, technical concerns, or general feedback. Our team can assist with sign-up, deposits, withdrawals, verification and site access. Reach out anytime and we’ll respond through convenient communication channels including email and phone. Support aims to be timely and clear so you can get back to playing quickly. If you prefer, open a live chat for fast answers or send a detailed message for more complex account queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, deposit, withdrawal and verification queries; typical reply within 24-48 hours) |
| General enquiries | [email protected] (billing, promotions and general questions; response time varies) |
| Affiliate enquiries | [email protected] (partnerships and marketing; allow 2-3 business days for reply) |
| Phone | +1 647 293 7814 (calls and SMS available Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (limited weekend email support) |
Email Support
Email is the preferred way to reach us for detailed requests, account issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include your current contact details, account ID, and any relevant attachments. Providing full information helps us process requests faster and reduces avoidable delays.
Contact Form
Response Time
Our support team typically responds within one business day. Quick questions like account access or payment checks are usually handled the same day, while complex cases such as security reviews or detailed verifications can take longer depending on their nature. If you need faster help, include relevant account details and preferred contact times to help us resolve your request more efficiently.
Feedback
We value your feedback and welcome any suggestions to improve the site. If you have ideas, bug reports, or thoughts on games, payments or promotions, please share them with us. All messages are read carefully and used to improve the service and user experience for Canadian players. Your input helps shape updates and makes the site better for everyone.